When you request for a withdrawal, a withdrawal confirmation email will be sent to you. Please check your spam folder in case it lands there. Click on the withdrawal confirmation link in the email to proceed with the withdrawal request. Our staff will verify the necessary before submitting the final withdrawal request to the system.
How the exchange works is that user A wants to exchange from coinXX to coinYY and user B wants to exchange from coinYY to coinXX (opposite direction) and we just match them. So for an exchange order to be completed, there must be a user trying to exchange to your coin on the other end. Orders may be cancelled at anytime.
For deposits, it just require 1 confirmation to show up in your account. Withdrawals are usually processed within 24 hours. If after 24 hours, it is still not processed, please contact us with the transaction ID for us to check.
We thank you for the understanding because security is extremely important for us.