When you request for a withdrawal, a withdrawal confirmation email will be sent to you. Please check your spam folder in case it lands there. Click on the withdrawal confirmation link in the email to proceed with the withdrawal request. Our staff will verify the necessary before submitting the final withdrawal request to the system.
Deposits for Bitcoin Cash and SLP Tokens require only 1 confirmation. If you do not see your funds in your account after multiple confirmations, please reach out to our support team.
How the exchange works is that user A wants to exchange from coinXX to coinYY and user B wants to exchange from coinYY to coinXX (opposite direction) and we just match them. So for an exchange order to be completed, there must be a user trying to exchange to your coin on the other end. Orders may be cancelled at anytime.
For deposits, it just require 1 confirmation to show up in your account. Withdrawals are usually processed within 24 hours. If after 24 hours, it is still not processed, please contact us with the transaction ID for us to check.

We thank you for the understanding because security is extremely important for us.
Personal verifications is not compulsory so your identity is protected. We take privacy very seriously.
We uses offline cold storage to store our funds which is the safest method so far. We will allocate a small percentage as hot storage to make it easier for users to make withdrawals.
At the moment, we do not accept credit or debit cards due to risk of fraud.
Contact our staff and we will usually respond within 48 hours. During peak period, we may take longer to respond.

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